Refund policy

At Prism & Co. Publishing,™ we are a small independent business that takes great care in preparing, packaging, and sending every order. We want you to be happy with
your purchase. Because many of our products may be signed, specially packaged, bundled, personalized, or prepared specifically for an order, all sales are generally
final. However, if your order arrives damaged or defective, contains an incorrect item, or is missing an item that should have been included, please contact us. We will
make every reasonable effort to make the situation right. This policy applies to purchases made directly through www.prismandcopublishing.com. Purchases made through Amazon or another third-party retailer are subject to that retailer's own return, replacement, cancellation, and refund policies.

1. FINAL-SALE POLICY

Unless otherwise stated, purchases made directly through Prism & Co. Publishing™ are generally considered final sale.

We do not normally accept returns or provide refunds solely because:

  • You changed your mind;
  • You no longer want or need the item;
  • You ordered the wrong item or edition;
  • You purchased an incorrect quantity;
  • You found the product elsewhere at a different price;
  • A gift recipient does not want the item; or
  • The product does not meet a personal preference that was not based on an error in the product description.

Please review product descriptions, photographs, quantities, editions, personalization information, and shipping information carefully before completing your purchase.
Nothing in this policy limits any return, replacement, refund, cancellation, or other consumer right that cannot legally be waived.

2. DAMAGED, DEFECTIVE, INCORRECT OR INCOMPLETE ORDERS

If an order purchased directly from Prism & Co. Publishing™ arrives:

  • Damaged;
  • Defective;
  • With the wrong item;
  • With the wrong edition;
  • Missing an item that should have been included; or
  • With another fulfillment error caused by Prism & Co. Publishing™ ,

Please contact us within 7 calendar days of delivery.

Email:

prismandcopublishing@gmail.com

Please include:

  • Your name;
  • Order number or other identifying order information;
  • A brief description of the problem; and
  • Clear photographs of the affected product and packaging when reasonably applicable.

Photographs help us understand what happened and determine the appropriate resolution. Claims submitted after the 7-day reporting period will be reviewed
individually but may not be eligible for replacement or refund unless otherwise required by law.

3. REPLACEMENTS

When an eligible product arrives damaged, defective, incorrect, or incomplete, replacement is generally our preferred resolution when an appropriate replacement is
available.

Depending on the circumstances, we may:

  • Replace the affected product;
  • Send the correct product;
  • Send a missing item;
  • Replace only the damaged portion of a bundle or package; or
  • Provide another reasonable resolution agreed upon with the customer.

Replacement products are subject to availability. If an identical replacement is unavailable, we may offer an appropriate alternative or issue a refund for the affected
item. Customers will not be charged additional standard shipping when a replacement is required because of an error by Prism & Co. Publishing™ or an eligible damaged
or defective product.

4. REFUNDS

Refunds may be issued when appropriate, including when:

  • An eligible replacement is unavailable;
  • Prism & Co. Publishing™ determines that a refund is the appropriate resolution;
  • An order is canceled before fulfillment begins and is eligible for cancellation;
  • Prism & Co. Publishing™ is unable to fulfill an order; or
  • A refund is otherwise required by applicable law.

Approved refunds will generally be issued to the original payment method when possible. Once a refund has been initiated, the amount of time required for the funds to appear may depend on the payment processor, bank, credit-card issuer, or other financial institution. Prism & Co. Publishing™ does not control processing times
imposed by a customer's financial institution.

5. DO I NEED TO RETURN A DAMAGED OR INCORRECT ITEM?

Please do not mail an item back to Prism & Co. Publishing™ unless we specifically ask you to do so.

In many cases, photographs and order information may be sufficient for us to evaluate the issue.

If a physical return is necessary because of a damaged, defective, or incorrect order for which Prism & Co. Publishing™ is responsible, we will provide appropriate return
instructions. Please do not send unsolicited returns to an address associated with Prism & Co. Publishing™ . Unauthorized or unsolicited returns may not be accepted or eligible for reimbursement.

6. CHANGE-OF-MIND RETURNS

Because Prism & Co. Publishing™ is a small independent publishing business and many orders are individually prepared and packaged, we generally do not accept
returns or exchanges because of a change of mind or personal preference.

This includes situations in which a customer:

  • Decides they no longer want the product;
  • Orders the wrong edition or quantity;
  • Purchases the product accidentally but does not request cancellation before fulfillment begins; or
  • Changes their mind after the order has already entered preparation or fulfillment.

If you realize that you made an ordering mistake, contact us as quickly as possible. If preparation has not begun, we may be able to help.

7. ORDER CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible at:

prismandcopublishing@gmail.com

We will make reasonable efforts to accommodate cancellation requests received before order preparation or fulfillment begins.

However, cancellation cannot be guaranteed.

An order may no longer be eligible for cancellation once any of the following has begun:

  • Processing;
  • Personalization;
  • Signing;
  • Product preparation;
  • Gift preparation;
  • Bundling;
  • Packaging;
  • Label creation associated with active fulfillment; or
  • Shipment.

Because orders may move into fulfillment quickly, contacting us immediately gives us the best opportunity to accommodate your request. If an eligible order is
successfully canceled after payment has already been collected, the applicable payment will be refunded.

8. SIGNED, PERSONALIZED & SPECIALLY PREPARED ITEMS

The following items are generally final sale once preparation begins:

  • Signed books;
  • Personalized books or products;
  • Author-edition products;
  • Gift editions or specially packaged products;
  • Gift-wrapped products;
  • Curated bundles;
  • Custom products;
  • Special-order products; and
  • Other products prepared specifically for an individual customer.

These items are not ordinarily eligible for return, exchange, or cancellation because of a change of mind. However, they may still qualify for an appropriate replacement
or other remedy if they arrive damaged, defective, incorrect, or incomplete.

9. SALE, PROMOTIONAL, DONATED & SPONSORED ITEMS

Unless otherwise stated, sale, clearance, promotional, donated, sponsored, complimentary, giveaway, or specially discounted items are generally final.

Items received free of charge ordinarily have no refundable purchase value. If a promotional product purchased as part of an order arrives damaged, defective, incorrect, or incomplete, contact us and we will review the circumstances.

10. BULK, CHURCH, SCHOOL, EVENT & CUSTOM ORDERS

Bulk and organizational purchases may require special preparation, inventory allocation, packaging, pricing, or shipping arrangements.

This may include orders placed by:

  • Churches;
  • Schools;
  • Classrooms;
  • Libraries;
  • Ministries;
  • Nonprofit organizations;
  • Businesses;
  • Retailers;
  • Community organizations;
  • Conferences;
  • Events; or
  • Other groups.

Bulk, wholesale, organizational, and custom orders are generally final once preparation, production, personalization, inventory allocation, or fulfillment begins.

Cancellation requests must be made as early as possible and are not guaranteed once work on the order has begun. If Prism & Co. Publishing™ provides a separate
quote, invoice, purchase agreement, or written terms for a bulk or custom transaction, those specific terms will control that transaction if they conflict with this general policy. Eligible damaged, defective, incorrect, or incomplete bulk orders should still be reported promptly so that we can determine an appropriate resolution.

11. SHIPPING CHARGES

Original shipping charges are generally nonrefundable once an order has been shipped.

However, shipping charges may be refunded when:

  • Prism & Co. Publishing™ made an error that requires the refund;
  • An order was canceled before shipment and the shipping charge is eligible to be returned;
  • Prism & Co. Publishing™ is unable to fulfill the order; or
  • A refund of shipping charges is otherwise required by applicable law.

If a customer chooses expedited or upgraded shipping, additional expedited-shipping costs are generally nonrefundable after the service has been used.

Please refer to our Shipping & Fulfillment Policy for additional shipping information.

12. ADDRESS CHANGES

Customers are responsible for providing a complete and accurate shipping address when placing an order. If you notice an address error after ordering, contact us immediately. We will make reasonable efforts to update an address before the order is shipped, but address changes cannot be guaranteed once fulfillment has begun.

Once an order has been transferred to the shipping carrier, Prism & Co. Publishing™ may be unable to modify the delivery address.

If a package is returned to us because of:

  • An incorrect address;
  • An incomplete address;
  • An undeliverable address;
  • A customer's failure to retrieve or accept the package; or
  • Another address-related issue not caused by Prism & Co. Publishing™ ,

the customer may be responsible for additional shipping costs before the order is resent.

If Prism & Co. Publishing™ caused the addressing error, we will work with the customer to provide an appropriate resolution without charging additional standard
shipping.

13. LOST, DELAYED OR MISSING PACKAGES

Questions involving packages that are delayed, lost in transit, or marked delivered but cannot be located are handled primarily under our Shipping & Fulfillment Policy.

Please contact us if you believe there is a problem with your shipment. We may ask you to verify your shipping address, check tracking information, allow reasonable
carrier processing time, check with household members or neighbors when appropriate, or contact the applicable carrier. A package-delivery issue will be reviewed based on the circumstances, available tracking information, carrier information, and applicable legal requirements.

14. REFUSED OR UNCLAIMED PACKAGES

A package that is refused, left unclaimed, or returned to Prism & Co. Publishing™ does not automatically qualify for a refund. If an order is returned to us, we will review
the circumstances. Depending on the reason for return, the customer may be responsible for:

  • Original shipping costs;
  • Additional shipping costs for reshipment; or
  • Other reasonable costs resulting from an address or delivery problem not caused by Prism & Co. Publishing™ .

Signed, personalized, custom, bulk, specially prepared, or other final-sale items remain subject to the applicable final-sale provisions even if the package is refused or unclaimed.

15. AMAZON & OTHER THIRD-PARTY PURCHASES

If you purchased a Prism & Co. Publishing™ product through Amazon or another third-party retailer, that purchase is subject to the retailer's own:

  • Return policy;
  • Replacement policy;
  • Refund policy;
  • Cancellation policy;
  • Shipping policy; and
  • Customer-service procedures.

Prism & Co. Publishing™ generally cannot directly issue refunds, modify orders, or process returns for transactions in which payment was collected by another retailer.

Please contact the retailer through which the purchase was made for assistance.

16. PRODUCT APPEARANCE & MINOR VARIATIONS

We make reasonable efforts to accurately photograph and describe our products.

However, minor variations may occur because of:

  • Printing processes;
  • Manufacturing;
  • Different production runs;
  • Packaging materials;
  • Screen or monitor settings;
  • Lighting; or
  • Other normal production differences.

A minor variation that does not materially affect the intended use or quality of a product is not necessarily considered a defect. If you believe an item contains an actual printing, manufacturing, or fulfillment defect, contact us within the applicable reporting period and we will review it.

17. ERRORS & EXCEPTIONAL CIRCUMSTANCES

Prism & Co. Publishing™ reserves the right to correct genuine pricing, inventory, product-description, promotional, or technical errors. If an error materially affects an
order, we will contact the customer and provide an appropriate resolution. We may also make reasonable exceptions to this policy when unusual circumstances warrant
doing so. Making an exception in one situation does not require Prism & Co. Publishing to make the same exception in every future situation. Nothing in this policy limits any rights or remedies available to a customer under applicable law.

18. CHARGEBACKS & PAYMENT DISPUTES

If you believe there is a problem with your purchase, we encourage you to contact Prism & Co. Publishing™ first so that we have an opportunity to review and resolve the concern.

Contact:

prismandcopublishing@gmail.com

Nothing in this section prevents a customer from exercising lawful rights available through a bank, credit-card issuer, payment provider, or applicable consumer-
protection law.

Customers should provide truthful and accurate information when submitting payment disputes.

19. CHANGES TO THIS POLICY

Prism & Co. Publishing™ may update this Return, Replacement & Cancellation Policy periodically to reflect changes in our products, order-fulfillment practices, business
operations, or applicable requirements.

The current version will be posted on this page with an updated Last Updated date.

Orders will be handled according to the policies and legal requirements applicable to the transaction.

20. PREORDER CANCELLATIONS

Preorder cancellation requests may be submitted before the order has entered preparation or fulfillment. Once a preorder has entered processing, been personalized, signed, packaged, or shipped, cancellation may no longer be available. Approved cancellations will be refunded to the original payment method when applicable. If a preorder arrives damaged, defective, incorrect, or incomplete, please contact Prism & Co. Publishing™ in accordance with our replacement policy. Estimated preorder shipping dates are not guaranteed delivery dates and may be adjusted due to circumstances outside Prism & Co. Publishing’s™ reasonable control.

21. CONTACT US

If you have questions about a return, replacement, cancellation, refund, or order concern, please contact:


When contacting us about an existing order, please include your name and order number whenever possible.